Welcome to KevPT. It can be used to track problems, questions, or requests from your clients. You can track problems of your clients, of your clients' assets, and any actions you take to solve their problems. KevPT was primarily designed for help desks and technical support operations but can be used in any situation which requires tracking problems and requests from your clients.
KevPT was developed using FileMaker Pro and AppleWorks on Macintosh computers. KevPT is ©2001 by Kevin Hayes
For those experienced in FileMaker Pro or those who want to get set up quickly, the Quick Start Guide should be enough to get you set up and running. Then read the other pages to learn more details of KevPT. This guide also contains usernames and passwords to get you started.
If you want more detailed instructions, please start with Setting up and Administration.
KevPT is shareware. You may try KevPT for evaluation purposes. If you continue to use KevPT, you must register and pay for it. KevPT has the following price structure:
$25 per user - KevPT will only be used by one to four users on any amount of machines. The web machine is used to serve web clients to more than four users, each web client is considered a user and a site license should be purchased instead.
$100 - KevPT will be used by staff members at one office or local geographical location (e.g. university or corporate campus).
$200 - KevPT will be used by staff members of your organization at any location, office around the world.
Register via Web by entering http://order.kagi.com/cgi-bin/register1.cgi?17 into your web browser.
To register by other means, open the included Register program to fill out a registration form and copy or print it and send it to Kagi using one of the following methods:
shareware@kagi.com
(510) 652-6589
Kagi
1442-A Walnut Street #392-17
Berkeley, California 94709-1405
USA
KevTools will provide email based technical support on KevPT to registered users via email. KevTools will also attempt to answer any questions to help those evaluating KevPT to help getting it running. To reach me, email me at kevtools@kevtools.com.
Since KevPT uses FileMaker Pro, if you plan on customizing KevPT, you should have some FileMaker Pro knowledge or experience. KevTools will attempt to answer any questions on customizing KevPT, but may refer you to other sources if your question is of a general FileMaker nature.
All registered users may modify or customize KevPTs for their own use. Redistribution of KevPT is prohibited unless written permission is given. If you have any questions, please email me at kevtools@kevtools.com.