System errors
Event Logs display a list of system events and the day and time they occurred. Normal events including those during power up, power down and connecting network devices are displayed. It also displays a message if an error is detected. There are three tabs, one each for the TouchScreen, Surface and MixRack.
If you are having problems with your iLive system then check these logs for any related error messages. If you are concerned about the error you can use this screen to copy the logs to your USB key and email the files to Allen & Heath Technical Support.
Note To enable accurate diagnostics from the logs go to the Utility / Configuration screen and check that the Date / Time settings are correctly set for all iLive components.
If you see a Yellow Triangle in the bottom toolbar while in any screen:
Check the Event Logs for errors. In most cases the cause of the error will be obvious, for example a network connection problem.
Once you have viewed the Error Log and returned to the Status screen the yellow triangle should have cleared.
Surface Lock X displays that the Surface audio is not sync locked with the MixRack. This may simply be that the audio network cable is unplugged. If it remains on with the cable plugged in check for a broken cable or bad connection.
MixRack System Lock X displays that the MixRack internal audio is not sync locked. Check that the MixRack Audio Clock Source is correctly set. This can be found in the Surface MIXRACK / Mixer Pref / Audio Sync screen. For a stand alone system with one MixRack connected to one Surface it should be set to Internal.
Temperature X displays that a temperature greater than 60 degrees C has been detected within the MixRack or Surface. Improve the ventilation, provide an additional fan or switch the system off to let it cool down. You can view the temperature readings in the Surface UTILITY / Diagnostics / Temperature screen. Make sure adequate ventilation is provided for the system.