Incompatible firmware

All iLive MixRacks and Surfaces run the same firmware.

Keep all your systems up to date with the latest version of firmware. This gives you the benefit of new features and performance improvements. Read the Release Notes that come with the firmware. Check the Allen & Heath web site for the latest version.

Note - With the release of firmware V1.9 it is important that all your iLive hardware, Editor software and MixPad/Tweak apps are updated to this or the latest version available. V1.8 and V1.9 are not compatible.

Firmware Version Error - If you attempt to connect a Surface and MixRack which have different versions of firmware loaded you will get an error screen.  You can use this screen to check the current Firmware Versions and Update Firmware from your USB key.  Make sure all parts of your iLive systems are updated with the same version of firmware.

When a Surface is not available the MixRack firmware can be updated using a laptop running iLive Editor software.

Full instruction on how to update iLive firmware are available on the Allen & Heath web site.

Always update your Editor software when you update the system firmware - The version of Editor you run on your laptop must be compatible with the firmware in your system.

Always update your iLive iPad / iPhone applications when you update the system firmware - The Tweak or MixPad application version must match the major version of iLive firmware.

User Show compatibility - User Shows can only be loaded into systems running the same or newer version of firmware that was used to create them.  For example, a Show created in V1.8 can be loaded into a system running V1.9. However, a Show created in V1.9 will not load on a system running earlier version V1.8.

Using hired or house iLive systems - If you are planning to hire or use a venue iLive system we recommend you check with the system provider that their firmware is up to date.  If it is not you may not be able to load your USB Show, and you may not be able to use features recently introduced.

Check that you have permission from the system owner to upgrade their system firmware if you carry a more recent version on your USB key.  Make sure you have read the Release Notes for that version first.